Terms & Policies

Akomea Technologies Private Limited • business.akhosh.com (SaaS Platform)

Official Legal & Compliance RepositoryAkomea Technologies Private Limited (CIN under Companies Act, 1956)

Nature of Platform: Akhosh (business.akhosh.com) is a cloud-hosted Software-as-a-Service (SaaS) platform for merchants and businesses. We provide purely digital software tools, merchant directories, and customer engagement solutions. No physical goods are sold, delivered, or shipped.

Electronic Record: This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. Generated by a computer system; does not require physical or digital signatures.

Intermediary Guidelines: Published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 for access or usage of business.akhosh.com.

Registered Office: Vazhakkalayil House, Kottayam, Kottayam, Kerala, India, PIN: 686001.

SaaS Cancellation & Refund Policy

This policy outlines subscription management, service delivery mechanisms, and refund eligibility for digital SaaS subscriptions on business.akhosh.com.

100% Digital SaaS Delivery

Instant cloud provisioning upon payment confirmation. No physical shipping or courier handling required.

Secure Online Payments

Approved refunds are processed to the original payment source (UPI/Cards/Net Banking via Razorpay) within 5–7 business days.

Cancellation & Refund Clauses (5 Clauses)

Digital SaaS Delivery Model

Akhosh operates purely as a Software-as-a-Service (SaaS) provider. All services, software subscriptions, merchant dashboard access, listing features, and digital tools are provisioned electronically immediately upon successful payment confirmation through our integrated payment gateway (Razorpay / UPI / Net Banking / Cards). No physical shipment, delivery, or packaging is involved.

Subscription Plan Cancellation

Merchants may cancel their SaaS subscription renewals at any time directly through their dashboard billing settings or by emailing support@akhosh.com before the subsequent billing cycle begins. Upon cancellation, your account remains active with full access until the end of the currently paid subscription period, after which it will not auto-renew.

Refund Eligibility for Digital Subscriptions

Due to the digital nature of SaaS services, fees paid for active and provisioned subscriptions are generally non-refundable once software access is granted. However, a full or pro-rated refund will be granted if: (a) Technical failure on our platform prevents access to the SaaS tools for more than 7 consecutive days and our engineering team is unable to resolve the issue; or (b) A duplicate payment was charged due to a payment gateway transaction anomaly.

Refund Request Submission Window

Any claim for a refund arising from technical failure or duplicate transaction charges must be reported to support@akhosh.com within 7 days of the transaction date, citing the registered phone number, transaction ID, and issue description.

Turnaround Time for Online Refund Processing (Razorpay / Gateway)

Once a refund request is approved by Akomea Technologies Private Limited, the refund will be initiated within 3 business days. The refunded amount will be credited back to the original source payment method (bank account, UPI, or card via Razorpay) within 5 to 7 business days, depending on your bank and payment network norms.

Grievance Officer & Corporate Contact (Razorpay / Statutory Compliance)

In accordance with the Information Technology Act 2000 and rules made there under, the contact details of the Grievance Officer and Platform Owner are provided below:

Akomea Technologies Private Limited

Vazhakkalayil House, Kottayam, Kottayam, Kerala, India, PIN: 686001

Service Model: B2B Software-as-a-Service (Digital Delivery)

Grievance / Billing Support: support@akhosh.com

Support Phone: +91 73066 29780

Business Hours: Monday – Friday (9:00 – 18:00 IST)

business.akhosh.com

By using Akhosh Business, you acknowledge that you have read, understood, and agree to be bound by the SaaS Terms of Use, Privacy Policy, and Cancellation & Refund Policy.

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