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Terms & Policies

Akomea Technologies Private Limited • business.akhosh.com (SaaS Platform)

Official Legal & Compliance RepositoryAkomea Technologies Private Limited (CIN under Companies Act, 1956)

Nature of Platform: Akhosh (business.akhosh.com) is a cloud-hosted Software-as-a-Service (SaaS) platform for merchants and businesses. We provide purely digital software tools, merchant directories, and customer engagement solutions. No physical goods are sold, delivered, or shipped.

Electronic Record: This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. Generated by a computer system; does not require physical or digital signatures.

Intermediary Guidelines: Published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 for access or usage of business.akhosh.com.

Registered Office: Vazhakkalayil House, Kottayam, Kottayam, Kerala, India, PIN: 686001.

Agreement to SaaS Terms of Use

Your access to and use of the Akhosh SaaS platform, online merchant management tools, analytics, and digital services are governed by the following Terms of Use. By creating an account, subscribing to a plan, or transacting on business.akhosh.com, you enter into a legally binding agreement with Akomea Technologies Private Limited.

ACCESSING, BROWSING, OR SUBSCRIBING TO OUR SAAS SERVICES CONSTITUTES YOUR UNCONDITIONAL AGREEMENT TO ALL TERMS AND POLICIES. PLEASE REVIEW CAREFULLY.

SaaS Terms of Use Clauses (14 of 14)

1
Digital SaaS Platform Scope & Account Responsibility

Akhosh is a cloud-based Software-as-a-Service (SaaS) platform operated by Akomea Technologies Private Limited. We provide digital software services, merchant storefronts, business management tools, digital catalogs, and customer engagement services. To access and use the Services, you agree to provide true, accurate, and complete information during registration, and you shall be solely responsible for all activities and data transmitted under your registered merchant account.

2
Disclaimer of Warranties & Software Availability

The Platform and Services are provided on an "as is" and "as available" basis. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, continuous uptime, or suitability of the software tools and analytics offered through the Services for any specific commercial purpose. We expressly exclude liability for any technical interruptions, bugs, or inaccuracies to the fullest extent permitted by law.

3
Independent Evaluation & Operational Risk

Your use of our digital Services and the Platform is solely and entirely at your own risk and discretion. You are required to independently assess and ensure that the digital features, integrations, and subscription plans meet your specific business requirements.

4
Proprietary Software & Intellectual Property Rights

All software, code, algorithms, visual design, user interfaces, branding, graphics, and documentation comprising the Platform are the exclusive intellectual property of Akomea Technologies Private Limited or its licensors. You are granted a non-exclusive, non-transferable, revocable license to access the SaaS features in accordance with your active subscription plan. You shall not copy, decompile, reverse-engineer, resell, or distribute our platform code or intellectual property.

5
Unauthorized Use & Platform Integrity

You agree not to misuse the Platform, bypass security safeguards, perform unauthorized automated scraping, upload malicious code, or use our digital infrastructure for any unlawful or unauthorized activities as defined under the Information Technology Act, 2000 and applicable Indian laws.

6
Digital Subscription Fees & Online Payments

You agree to pay all applicable subscription fees and digital service charges for your chosen plan. All payments are processed through secure authorized payment gateways and aggregators (such as Razorpay and authorized banking partners). By initiating a transaction, you authorize us and our payment gateway partners to collect the designated charges and applicable statutory taxes.

7
Lawful & Permissible Merchant Conduct

You agree to use the SaaS platform solely for lawful commercial and business purposes. You shall not publish, list, or distribute any prohibited, defamatory, obscene, fraudulent, or infringing material through your digital storefront or merchant profile.

8
Third-Party Integrations & External Gateways

The Platform integrates with third-party payment gateways (including Razorpay), cloud service providers, and communication channels. Your interactions with and transactions through these external services are subject to their respective terms of use, privacy policies, and security standards.

9
Binding Contractual Relationship

Upon subscribing to any paid plan or utilizing our SaaS services, you enter into a legally binding and enforceable electronic contract with Akomea Technologies Private Limited governing the delivery and usage of the digital services.

10
Indemnification & Hold Harmless

You shall indemnify and hold harmless Akomea Technologies Private Limited, its directors, officers, employees, and affiliates from any claims, damages, liabilities, costs, or legal expenses (including reasonable attorney fees) arising from your breach of these Terms of Use, misuse of digital services, or violation of third-party intellectual property or privacy rights.

11
Force Majeure

Neither party shall be held liable for any delay or failure in performance of cloud services resulting from acts of God, telecommunication failures, cyber warfare, global internet disruptions, strikes, government restrictions, or other events beyond reasonable control.

12
Governing Law

These Terms of Use and all transactions conducted through the Platform shall be governed by and construed in accordance with the laws of the Republic of India.

13
Exclusive Jurisdiction

All disputes, claims, or legal proceedings arising out of or in connection with these Terms or the SaaS services shall be subject to the exclusive jurisdiction of the competent courts in Kottayam and Kerala, India.

14
Policy Modifications & Official Communications

We reserve the right to update or modify these Terms of Use at any time. Continued use of the SaaS platform following posted revisions constitutes acceptance of the modified terms. Official legal notices must be sent to the contact address and email provided on this website.

Grievance Officer & Corporate Contact (Razorpay / Statutory Compliance)
In accordance with the Information Technology Act 2000 and rules made there under, the contact details of the Grievance Officer and Platform Owner are provided below:
Akomea Technologies Private Limited
Vazhakkalayil House, Kottayam, Kottayam, Kerala, India, PIN: 686001
Service Model: B2B Software-as-a-Service (Digital Delivery)
Grievance / Billing Support: support@akhosh.com
Support Phone: +91 73066 29780
Business Hours: Monday – Friday (9:00 – 18:00 IST)
business.akhosh.com
By using Akhosh Business, you acknowledge that you have read, understood, and agree to be bound by the SaaS Terms of Use, Privacy Policy, and Cancellation & Refund Policy.

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